Frequently asked questions
The questions we are actually asked, answered with the same figures that appear on the product pages. Where the honest answer is a qualification rather than a yes, it says so.
Who you are dealing with
Who am I buying from?
NEXWD. Every system on this site is built to our specification, and we sell, warrant and support all of it ourselves — one company on the contract, one warranty, one number to call. Our production is registered in the NFRC directory as a Product Manufacturer, which you can confirm yourself.
Why trust NEXWD →Where are the products made?
In our own production facility in China, built to North American standards rather than adapted to them — insulating glass certified by the IGCC, safety glazing certified by the SGCC, and hardware from Roto and Siegenia in Germany. Production runs under an ISO 9001 quality management system, and SGS or Bureau Veritas can inspect your order before it ships if you want independent eyes on it.
Do you have a showroom I can visit?
We are in City of Industry, California, in Los Angeles County. Rather than promising a walk-in showroom experience we cannot consistently deliver, we would rather send you physical samples of the finish and the section, and get on a call with your drawings open. Tell us what you need to see and we will arrange it.
Showroom →Performance and certification
Are your performance figures certified, or are they catalogue numbers?
Both exist on this site and they are labelled differently. Where a product carries a rating in the NFRC Certified Products Directory, we publish the certified figure and print the CPD number beside it so you can look it up yourself at nfrc.org. Where we only hold a catalogue figure, the page says so. Where we hold neither, the page shows nothing rather than an estimate — there are products on this site with blank performance tables for exactly that reason.
Technical resources →Are your windows ENERGY STAR certified?
Qualified models are available, but ENERGY STAR is awarded model by model and climate zone by climate zone, so a blanket yes would be meaningless. Tell us your zone and we will confirm in writing which models qualify. One thing worth knowing: in the Northern zone a window at U-Factor 0.25 still qualifies provided its SHGC reaches 0.40, via the equivalent-performance route — a supplier who only knows the prescriptive route will tell you the job cannot be done.
Glazing by climate zone →Are your impact products approved in Florida?
The impact line is tested to the Florida Building Code 2023, 8th edition, under TAS 201, TAS 202 and TAS 203, at Zone 4 missile level D at 50 ft/sec — the HVHZ large-missile protocol. Approval, though, is granted jurisdiction by jurisdiction. NOA and Florida Product Approval numbers are available on request for your jurisdiction; send us the project address and we will confirm in writing what the unit is approved for there before you specify it.
See the Impact line →Can I use one of your windows as an egress window?
Casements and tilt-and-turns used in turn mode, yes. Awning units and single tilt-only units cannot be used for egress at all, because the sash obstructs the opening — no size makes them compliant. Note that the manufacturer’s stated minimums are not the same numbers as IRC R310, and your jurisdiction’s adopted code governs.
Egress window requirements →Do your products meet California Title 24?
There is no such thing as a "Title 24 certified" window — Title 24 Part 6 is a compliance calculation run on a building in a specific climate zone, not a certificate a product holds, and any supplier telling you otherwise is describing something that does not exist. What a window brings to that calculation is an NFRC-certified U-factor and SHGC, which we do hold: of 71 certified double- and triple-glazed configurations across our lines, 35 clear U-0.30 / SHGC-0.23 outright. Tell us the climate zone and the opening and we confirm in writing which configuration clears it, rather than a blanket yes that is false for the other 36.
See the Title 24 breakdown →Do you publish a sound (STC) rating?
Not one we would put our name behind. We hold one acoustic figure across the catalogue, and its own source data states plainly that it is a European Rw rating, not an STC test result — the two are not interchangeable, and publishing the Rw number as if it were STC would be exactly the kind of unearned figure we do not put on this site. If a sound rating matters to your project, we can discuss what an accredited STC test would take; we are not going to print a number we have not actually measured against that standard.
What about condensation resistance (CR)?
Not published today. It is one of the five US-standard fields we track alongside NFRC U-factor, SHGC, AAMA/NAFS class and design pressure, and it currently reads null for every product rather than an estimate — the same discipline as everything else on this page: a blank field is a real answer, a guessed one is not.
Choosing a collection and options
What is the actual difference between Signature, Impact, Essential and Commercial?
It is what each is built for, not a quality tier. Essential is production aluminum priced and lead-timed for multi-family and new-construction volume. Signature is the custom side — pivot doors, sunrooms, narrow-frame systems, wood-clad options — for a house where sightlines and finish matter more than speed. Impact is the hurricane-zone glazing, Miami-Dade NOA rated, for coastal exposure. Commercial is curtain wall and storefront framing at commercial scale, up to 65 ft runs. A volume builder and a coastal architect are reading from different halves of the same catalogue, on purpose.
Browse all collections →I am specifying a coastal or hurricane-exposed project. Which collection?
Impact, and specifically a configuration covered by one of our six active Miami-Dade County Notices of Acceptance. Every one of those is rated Large and Small Missile Impact, at design pressures from +60/−60 up to +115/−115 PSF. A NOA is issued per series and per configuration, so tell us the exact opening and we confirm in writing which one covers it — the number never gets published in the abstract, because a specifier who writes the wrong NOA into a submittal has been handed a problem, not a fact.
See the Impact line →Do you offer wood-clad windows, and which wood species?
Yes — the Signature line's wood-clad tilt-and-turn, casement, cornerless window, swing door and lift-and-slide are all available in white oak, red oak, cherry, teak, larch or pine, with a wood interior and a thermally-broken aluminum exterior shell. Species availability is the same six across that whole sub-range, not per model, so choosing a species is a finish decision independent of which unit you specify.
See the Signature line →What exterior finish and color options do I have?
Our aluminum lines are available in a durable extruded finish system with 19 colours, three of them pearlescent. Twelve carry a published RAL code today; the remaining seven are catalogued by name only while we complete the RAL cross-reference, and we say so rather than guess a code that could be checked and found wrong. The swatch shown on a product page is sampled off the printed catalogue and is indicative — a screen never renders a powder coat accurately, which is exactly what the free sample program exists to fix.
Request finish samples →Are screens included, or an extra?
Included. Factory-installed screens ship with the unit and are covered by the same 10-year limited warranty as the frame and hardware — that is written into the warranty document itself, not a separate accessory line.
Warranty terms →Lead time, shipping and price
How long does an order take?
Standard configurations can be produced in as fast as 18 days. That figure is factory production time and it is not a delivery date — ocean freight to the US adds roughly 35 to 45 days depending on the port, and custom sizes, special finishes and large combinations take longer in production. Every product page states its own lead time.
Shipping and lead time →Why are there no prices on the website?
Because every order is made to your dimensions, in your finish, with your glazing and hardware. A published price would be either a fiction or a number so hedged it tells you nothing. Send an opening schedule and you will get a real quote against it.
Request a quote →How do the units arrive, and will they get damaged?
In non-fumigation plywood crates with paperboard and air-bubble protection, glass under a peelable protective film that stays on through the messy end of construction. The crating material matters at the port: solid-timber packaging entering the US has to be heat-treated or fumigated and marked under ISPM 15, while manufactured wood such as plywood falls outside that rule.
Shipping and handling →Do you handle customs and delivery to site?
Tell us the destination and we will set out exactly which party is responsible for what, in writing, before you order. Import terms are where imported-window projects most often go wrong, and a vague answer here costs you more than a slow one.
Trade accounts, the configurator and changing an order
Do you offer trade or contractor pricing?
Yes, through a verified trade account — contractor licence, architecture firm or design credential, checked before approval. Tiered pricing exists behind that account, but the specific discount structure is not something we publish on a public page for the same reason we do not publish list prices: every order is custom, and a percentage without the base figure it applies to is not information, it is a marketing number. Apply and we will tell you exactly what your tier gets you.
Trade program →What is the configurator, and is the number it shows a real price?
It builds a real specification — series, size, finish, glazing, hardware, quantity — against the actual catalogue, so what you configure is a real buildable unit, not a mockup. It has never shown a price and it is not going to: custom units are measure-to-quote, full stop. Submitting a configuration either creates a lead (public visitor) or a real quote in your trade portal (approved account) — either way, a specialist prices it and responds, rather than a number appearing on screen that would have to be wrong for most of the people who see it.
Try the configurator →Can I change or cancel an order after I have placed it?
Depends where it is in production, and we will tell you exactly where rather than quote a blanket policy. Before shop drawings are approved, cancellation is straightforward and any deposit is refunded less costs already incurred — engineering, drafting, committed material. After approval, cancellation is only possible if fabrication has not started, and committed material is chargeable at that point. Ask us where your specific order stands; we answer that honestly rather than lead with a cancellation fee.
Returns and cancellations →Can I get a physical sample before I commit to an order?
Yes — finish chips and section samples, shipped to you. Some are free; a few carry a small fee we confirm with you before charging anything, never after. Given that the finish swatch on any product page is explicitly indicative rather than exact, a physical sample is the only way to actually see the colour you are specifying.
Request samples →Warranty and what happens when something goes wrong
What does the warranty actually cover?
A 10-year limited warranty is included with every order, covering the aluminum frame, factory-installed hardware and screens against defects in material and workmanship. A paid upgrade extends cover to 20 years on insulated glass units and impact-rated laminated glazing; that upgrade transfers to a subsequent owner without proration. What you receive on a covered defect is replacement parts at no charge — shipping on those parts, and all labour, removal and reinstallation, are yours. Not covered: improper installation or handling, ordinary weathering, accident or misuse, and severe weather; glass broken by wind-borne debris is not covered where the glazing performed within its tested design pressure. The full text and every exclusion are published on the warranty page rather than in a separate PDF.
Warranty terms →A unit arrived damaged. What now?
Photograph it before it comes off the truck, tell us immediately, and we start a replacement. Be aware of the honest constraint: a replacement is manufactured and shipped like any other order, so the realistic timeline is production plus freight, not days. This is the strongest argument for ordering a small contingency on a large project.
Returns and claims →Who is responsible if something fails?
We are. One company on the contract, one warranty, one point of contact — you deal with NEXWD from the quotation through to a claim years later, and there is no second party for us to hand you off to. Ask this question of every supplier you are comparing; the answer tells you more than any brochure.
Can you supply shop drawings and CAD schedules?
Yes, at quotation rather than after the order. NFRC data, size-versus-pressure tables, section details and the approval numbers that apply in your jurisdiction. On large projects the manufacturer sends a technician to site; on small and mid-size jobs we agree the right level of support case by case rather than promising a site visit on every order and missing it. Our technical resource pages cover the detailing questions that come up most often.
Technical resources →Question not answered here?
Send us the opening schedule and the project location. We answer the questions that are not in our favour too.
Request a quote →